Panica Privacy Policy – Protecting Your Personal Information
Panica privacy policy outlines our commitment to safeguarding your personal information while delivering high-quality coffee machine rental, sales, servicing, and supply services across Melbourne. We fully comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Therefore, this policy explains how we collect, use, store, protect, and dispose of your personal information responsibly.
What Personal Information We Collect and Why
Panica privacy policy covers all personal information, any data or opinion that identifies you as an individual. For example, we typically collect names, business names, delivery addresses, email addresses, phone numbers, and payment details. Moreover, we gather this information through various channels, including telephone enquiries, email correspondence, our website (panica.com.au), online forms, cookies, and occasionally from trusted third parties.
Primarily, we collect personal information to provide our services, such as processing rental coffee machine Melbourne quotes; arranging deliveries, installations, and servicing; and sending order updates. Additionally, we may use it for closely related secondary purposes you would reasonably expect, like marketing relevant coffee solutions or sharing service reminders. However, you can unsubscribe from marketing communications at any time by contacting us in writing.
Whenever possible, we explain at the point of collection why we need your information and how we intend to use it.
How We Handle Sensitive Information
Under the Privacy Act, sensitive information includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information. We only collect sensitive information when necessary and only use it.
- For the primary purpose it was collected
- For a directly related secondary purpose
- With your explicit consent
- Or when required or authorised by law
Third Parties and Disclosure Practices
Panica privacy policy ensures we collect personal information directly from you wherever reasonable and practicable. In some cases, however, third parties may provide us with relevant details. When this occurs, we take reasonable steps to inform you.
We may disclose your personal information in limited situations, including:
- To third parties when you have given consent
- When required or authorised by Australian law (e.g., to comply with legal obligations or protect our rights)
Security and Retention of Personal Information
We store personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer needed for its original purpose, we take reasonable steps to destroy or permanently de-identify it. However, most client records are retained for a minimum of 7 years as required by law.
Updates to Panica Privacy Policy
This Panica privacy policy may be updated periodically to reflect changes in legislation or our practices. The latest version is always available on our website at panica.com.au. We encourage you to review it regularly.
For any questions about Panica privacy policy, how we manage your personal information, or to access, correct, or request deletion of your data, please contact us at 1300 529 505 or info@panica.com.au.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Suite 1/331 North Road, Caulfield South Vic 3162
info@panica.com
1300 529 505