Frequently Asked Questions

You can create a free account on the My Account page with your email address. An account saves your delivery addresses and keeps your order history in one place.

Log in, go to My Account > Addresses and edit your billing or delivery address. If you have already placed an order and need it sent somewhere else, call us on 1300 529 505 before it is despatched.

Coffee machine and grinder prices include GST, with free shipping. Parts and accessories are shown + GST, and the GST is added at checkout. Coffee, milk, chocolate, chai and tea are GST-free. Rental prices are also quoted plus GST.

The payment options for your order are shown at checkout, including Afterpay and Zip. Afterpay is available on orders up to $4,000. For larger equipment or business accounts, call us to arrange payment.

Your order confirmation email includes the tracking details once your order is despatched. You can also log in and check the order status under My Account > Orders.

Yes, if it hasn’t been despatched yet. Call 1300 529 505 or email info@panica.com.au with your order number as soon as possible. Once an order has shipped, our Return & Refund Policy applies.

Most orders are despatched within 1–3 business days of full payment, and standard delivery takes 5–14 business days depending on your location. Items that need extra stock from suppliers can take up to 14 days longer, and we let you know straight away. See Delivery Information for details.

Yes, within 14 days of receiving it, as long as the item is unused, unopened and in its original packaging. You pay the return shipping. Read the full Return & Refund Policy.

Enter the promotion code in the coupon field at checkout. For rentals, mention the offer when you ask for a quote and we will apply it to your agreement.

Yes. Businesses ordering several machines, multi-site rentals or regular coffee bean supply can ask for a package price. Call 1300 529 505 and tell us what you need.

Call 1300 529 505 or send us an enquiry with your team size, how many coffees you drink a day and where you are. We recommend the right machine and send a no-obligation quote within 24 hours.

We rent and service fully automatic machines from Franke, Dr. Coffee, Saeco, Necta and Kalerm. WEGA, Rocket and Nota machines are also available. See our office coffee machine rental page for the range.

Rental starts from $35 per week + GST. Compact automatic machines for 10 to 40 staff are $35–$65 per week, and high-volume machines are $75–$280 per week. Workplaces with 150 or more staff may qualify for a free on loan machine when they buy their coffee beans from Panica.

Delivery, installation, staff training, scheduled servicing, repairs and parts for the life of the rental. Coffee beans are extra, with free delivery.

There is no upfront cost. You pay weekly or monthly on an agreed term, set out in your rental agreement; terms and conditions apply. Ask us about the options that suit your workplace.

Yes. If your team grows or your needs change, we can upgrade you to a larger machine or switch you to a different model.

Within 4–24 hours for workplaces within 30 km of our Caulfield South base, and within 24–48 hours further out.

Yes, we repair 14 coffee machine brands. Bring domestic machines to our Caulfield South workshop, and we come on site for commercial machines when booked. See coffee machine repair and servicing.

Yes. We cover Greater Melbourne and regional Victoria. Call us to check availability for your location.

Call 1300 529 505, email info@panica.com.au or use our contact form. Our workshop is at Rear 1/331 North Road, Caulfield South VIC 3162.